This is old news and pre-dates September 2013, however nothing has changed and these situations continue so is worth a reblog to keep it in peoples minds
One of our members, Herbert, went in to the Job Centre last Wednesday to find out why his ESA had not been paid. He was promised it would be in his account that afternoon – that his allowance was being “amended”.
Between 2-5pm he checks and checks, and nothing. He goes in the next day, and has to make the call to Belfast again. This time, they decide they need to know his bank Sort Code which they have never asked for before, so he has to go and get it. During a heated argument on the phone where Herbert is told there is no emergency payment that can be made, security staff think it is their job to ask him to quiet down, Herbert…
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