Orange/EE resolved (more or less): the apology


Well, with the help of all my friends and supporters on this blog and on social media, the problems with Orange/EE have finally been resolved. Well, more or less.

I received a call from a very pleasant and polite man from their executive office, who told me at length about how sorry they were and how unsatisfactory their performance had been. The supposed ‘debt’ of £10.97 would be immediately cancelled, and they would be contacting the 3 credit reference agencies today to get them to wipe all trace of the matter from my credit record.

If only their call-centre team had taken a similar approach, the whole thing would have been far less painful (and you’d all probably have never heard about it). But I guess it shows you have to stir up a storm sometimes to make an progress against Big Corporate.

So, the issue is more or less…

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