In this blog I am going to focus on the recent upper tier tribunal case for those with mental health problems and try and get a bit of understanding on the judgement because the DWP has released the Gatekeepers Memo that appears to be in conflict with the judgement handed down.
For now I will post both the full judgement below followed by the Gatekeepers Memo then tonight I will again read them both in full and write my conclusion, however it is interesting to note that the Judging Panel ruled on 3 of the 4 points raised yet the DWP are of the impression that nothing has changed and it is business as usual indeed you will note they use that term often.
Business as usual for DWP Operations
I will add further soon as had chance to digest both documents in full.
Gatekeeper Memo WCA Judicial Review – Court of appeal hearing
Upper Tier Tribunal Court Case Judgement on Persons with Mental Health Problems
As Some will know I made the following complaint to the DWP:
This was the 15th December 2013 and one month later I have had a reply and it seems I am no further forward hell they could not even be bothered to sent me an acknowledgement letter and thus left me in limbo for a month the reply I got today they obviously thought it was unimportant too as it was send via second class mail.
My reply is as follows:
Dear Sue McGrath
It is with deep regret I find myself wasting more time having to email you again.
I sent you my letter of complaint and revision on the 15th December the contents of that letter I am sure you realised was off an urgent matter.
You responded by saying you have forwarded it to the Greater Wessex Customer Resolution Team and that they would reply soon.
That reply came today only it was not soon but a month later and I have been left in limbo for a whole month without even an acknowledgement letter that is not good enough, but further I have found in that month NOTHING has been done as they replied to say my letter has been forwarded again this time to Appeals Team at Cosham Benefits Centre.
What is this PASS THE BUCK we all know the DWP in in chaos but this inlight of the very poor treatment I have had already is not good enough and is quite frankly disgusting from a Govt Department as big as the DWP.
Why did you not bypass the Greater Wessex Customer Resolution Team and just forward it to the appeals team in the first instance?
Why did the Customer Resolution Team not reply to me late but also use second class postage was my serious complaint not worthy of first class post?
I think you have all lost gravity in the nature of my letter and find myself unjustly having to fight a bureaucratic system that is not working for many.
Please investigate as to what is happening as I am at a loss.
No doubt ill get an email reply in the next few days but you can see no wonder people get so enraged when you are treated with such disdain.